FREQUENTLY ASKED QUESTIONS

STILL NEED HELP?
Shoot our team an email & we’ll get
back to you ASAP
Sylca Designs is a family-owned business, based in Pennsylvania, specializing in handcrafted, unique, and lightweight statement jewelry. Our designs celebrate bold colors, artistic inspiration, and individuality.
Our jewelry is ethically handmade by skilled artisans In USA, Philippines, Indonesia and Thailand. We prioritize sustainable materials and fair trade practices.
Orders are typically processed within 1-3 business days. During peak seasons, processing times may vary.
Yes! Once your order ships, you will receive a tracking number via email.
Yes, we offer expedited shipping options at checkout.
We want you to love your Sylca jewelry! If you're not satisfied, we accept returns within 20 days of purchase. Items must be unworn and in original packaging.
Yes! If you’d like to exchange an item for a different color or style, please reach out to us, and we’ll be happy to assist.
We carefully inspect every item before shipping, but if your jewelry arrives damaged, please contact us within 7 days of receiving it, and we’ll make it right.
Most of our jewelry is made with natural materials like wood and resin, making them lightweight and comfortable. Metal components (such as clasps or earring hooks) are nickel and lead free, but if you have specific allergies, please contact us for details on a particular piece.
Yes! If you're interested in carrying Sylca in your boutique, please email us at info@sylcadesigns.com to apply for an account.
At this time, we do not offer gift wrapping, but our jewelry arrives beautifully packaged—perfect for gifting!
Yes! You can add a personalized message at checkout, and we’ll include it with your order.